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Cobalt Group
Unit 30-31 La Grange
Lichfield Road Industrial Estate
Tamworth 
Staffordshire. B79 7XD

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Reverse Logistics.

Reverse Logistics - Reuse, Repair, Recycle - The ultimate green framework to easily reduce your Carbon Footprint.

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Call Centre Service

Handling calls as part of your business, we harness a great software system to answer calls regarding:

  • Consumer advice - fault finding triage
  • Ordering spare parts
  • Arranging return for out of warranty repair

We try to avoid the costly return - but at the same time help the consumer get the best experience trying to solve their problem.  Each client, each product has different needs, we structure a bespoke solution for every product to maximise value for you and for your customer. 

  • Telephone call centre management.
  • Incoming call management.
  • Dedicated free phone or local rate number. 
  • Customer services RMA booking in system, full client real time access criteria set RMA processing, for complete client control.
  • Warranty repair booking, in and out of guarantee. 
  • Full order and call tracking for call analysis reports to improve product calls.
  • Product quality development based on call analysis.

Every step is monitored by our bespoke software and comprehensive management reports help you to improve products and service.... Management Reports